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Support

Last Updated: May 6, 2026

CRMLynk provides managed OAuth integrations for CRM platform deployers. This page is the single starting point for getting help, reporting issues, and exercising your data rights.

1. How to Contact Support

The fastest way to reach us is by email. We respond to most inquiries within one business day.

Email: [email protected]
Phone: (804) 617-9811
Mail: CRMLynk, Glen Allen, Virginia, United States

When emailing support, please include:

  • Your CRMLynk subscriber deployment URL (if applicable)
  • The integration provider you have a question about (Google, Microsoft, Meta, Zoom, or another)
  • A clear description of the issue or question
  • Any error messages or screenshots that help us diagnose

2. Support Hours and Response Times

CRMLynk support operates Monday through Friday, 9:00 AM to 5:00 PM US Eastern Time, excluding US federal holidays.

Standard email response times by issue category:

  • General inquiries and account questions: within one business day
  • Integration troubleshooting: within one business day
  • Security incidents: within four business hours during support hours, or by the next business day if reported outside support hours
  • Data deletion and privacy requests: within five business days, with completion within thirty calendar days

Response times for urgent production issues may be expedited at our discretion.

3. Subscriber Portal

Active CRMLynk subscribers can manage their integration settings and view account status at crmlynk.com/portal. The portal provides:

  • API key management and rotation
  • Connected provider status
  • Subscription billing information
  • Webhook delivery logs
  • Resource mapping for Meta and Zoom integrations

If you have lost access to the portal or need to recover your API key, contact [email protected] with your deployment URL.

4. Provider-Specific Support

CRMLynk facilitates OAuth integrations with multiple third-party providers. Each provider has its own terms, policies, and support channels. CRMLynk handles integration routing on the OAuth side; provider-specific issues (such as account suspensions, API quota limits, or feature requests for the underlying provider service) are best directed to the provider.

4.1 Google (Gmail, Calendar, Drive, Sheets, Analytics, Ads, Business Profile)

For Google account access issues, sign in problems, or token revocations, contact [email protected]. For Google product feature requests or billing on the Google side, contact Google directly through their support center.

4.2 Microsoft (Outlook, Calendar, Contacts, OneDrive, Teams)

For Microsoft 365 connection issues with CRMLynk, contact [email protected]. For Microsoft account-level issues, see Microsoft Support.

4.3 Meta (Facebook Pages, Messenger, Instagram Business)

For Meta integration issues with CRMLynk, contact [email protected]. For Facebook or Instagram account-level issues, see Facebook Help Center or Instagram Help Center.

4.4 Zoom (Meetings, Webinars, User Management)

For Zoom integration issues with CRMLynk, contact [email protected]. For Zoom account or platform issues, see Zoom Support.

5. Reporting Security Issues

If you have discovered a security vulnerability in CRMLynk, please report it to us privately so we can address it before public disclosure.

Security contact: [email protected] with the subject line "Security Disclosure"
Initial response time: within four business hours during support hours

Please include:

  • A clear description of the vulnerability
  • Steps to reproduce
  • The potential impact
  • Any suggested mitigation, if applicable

We ask that you do not publicly disclose the vulnerability until we have had a reasonable opportunity to investigate and remediate. We will keep you informed throughout the process and credit researchers who report responsibly, with their permission.

6. Data Deletion and Privacy Requests

CRMLynk does not retain end-user OAuth tokens or end-user data after delivering tokens to the subscriber's deployment. End-user data lives in the subscriber's CRM, not CRMLynk's infrastructure.

6.1 If You Are an End User

If you connected your Google, Microsoft, Meta, or Zoom account to a CRM that uses CRMLynk for OAuth and you wish to disconnect or request deletion:

  • To disconnect your account, log into the CRM you connected to and revoke the integration in its settings. This severs the connection at the provider level.
  • You can also revoke access directly with the provider:
    • Google: myaccount.google.com/permissions
    • Microsoft: account.live.com/consent/Manage
    • Meta: facebook.com/settings/applications
    • Zoom: zoom.us/profile under Connected Apps
  • To request deletion of any data the CRM has stored about you, contact the CRM operator directly. CRMLynk is not the data controller for that information.

For Meta data deletion specifically, CRMLynk maintains a callback at auth.crmlynk.com/webhooks/meta-data-deletion that propagates deletion requests to all CRMLynk-connected deployments. Status URLs are returned in the form https://crmlynk.com/deletion-status.html?id=<confirmation_code>.

6.2 If You Are a CRMLynk Subscriber

To request deletion of your CRMLynk subscriber account, all associated API keys, and any logs CRMLynk maintains for your deployment, email [email protected] with the subject "Account Deletion Request" and include your deployment URL.

Subscriber account deletion is processed within five business days. Logs are purged within thirty calendar days. After deletion, your deployment can no longer authenticate against CRMLynk.

7. Service Status

CRMLynk infrastructure runs on Cloudflare Workers with global routing across 300 plus data centers. We do not currently operate a public status page. Material outages or degradations are communicated to active subscribers by email.

For real-time questions about whether the platform is up, contact [email protected].

8. Abuse Reporting

If you believe a CRMLynk subscriber is misusing the platform (sending spam, harvesting data improperly, violating provider policies, or engaging in unlawful activity), report it to [email protected] with the subject "Abuse Report" and include any evidence you have.

We investigate every credible abuse report. Confirmed violations result in immediate suspension of the offending subscriber's deployment.

9. Documentation

Subscriber onboarding and integration documentation is provided directly to subscribers upon registration. If you are a CRMLynk subscriber and need a documentation resend, email [email protected].

For prospective subscribers evaluating CRMLynk, request documentation by emailing [email protected] with your CRM platform name and the integrations you are interested in.

10. Business and Press Inquiries

For business development, partnership, or press inquiries, contact [email protected] with the subject "Business Inquiry" or "Press Inquiry" respectively. We will route to the appropriate person.

11. About CRMLynk

CRMLynk is operated by Andrew Lee Jenkins LLC, a Virginia-registered limited liability company doing business as CRMLynk. The company provides managed OAuth, webhook routing, and platform integration services to operators of self-hosted and white-labeled CRM platforms.

© 2026 CRMLynk. All rights reserved.
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